Senior Cloud Application Support Engineer

Описание

IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.


The scope of responsibilities assigned to the position:

Support a product family of voice/video conferencing cloud applications, hybrid services and along with phone and conferencing end points connected to the cloud.
Engage with the rest of the engineering team to influence the quality and serviceability of the products.
Ensure that technical documentation (not included in the product documentation) that is needed by customers to effectively troubleshoot the product/solution is created and available for use.
Innovate – Identify and work with BU to enhance tools, script automation, or other activities that will enable the support engineers to work more efficiently and speed accelerate issue identification and resolution.
Participate in delivering and exceeding customer service level commitments.


Desired Skills:
Passion and ability to learn and work in a multinational environment
Ability to achieve goals with limited supervision
Skilled understanding of:
Networking – Routing Switching (TCP/QoS)
Microsoft Solutions (Exchange, Active Directory, LDAP)
Microsoft (IIS, SQL), VMWare, Linux, SSL Certs
Strong working knowledge and support experience of Microsoft Office, Windows, Mac OS, iOS, Android OS.
CUCM
Telepresence (VCS Expressway, VCS controller, TMS, Conferencing, TPS)
Protocols (SIP, RTP, DTMF, SAML, SMTP)
Web Proxy
Web API
Mandatory CCNP certificate
Help the customer to feel they are right by listening, showing empathy, even when the customer may be technically wrong.


Soft Competencies:
Excellent verbal and written communication skills
Excellent organizational skills
Excellent analytical and problem solving skills
Ability to provide leadership within a team environment
Ability to produce high quality documentation
Focused & Results orientated

We offer:
One of the newest and most expensive tech labs in IBM Europe to enhance your work experience when troubleshooting technical scenarios
Company covered certification – Cisco CCNA / CCNP / CCIE
Access to both IBM and Cisco knowledge base
Opportunities to grow inside that company – both vertically and horizontally
Competitive salary
Flexible working hours
Social benefits for our team members
Corporate Discounts


At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

26.08.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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