Junior IT System Operator

Описание

Paysafe Group (Paysafe) is a leading global provider of end-to-end payment solutions. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, card issuing and online cash solutions.

The Sofia based team provides first class support for big part of Paysafe Group business critical services. Junior IT System Operator will be part of a 12 hour rotating shift that ensures we provide 24x7 global support and response times for our services and applications.

What to expect
Single point of contact for the International Paysafe partner base in case of incidents, requests or other information that is required by a partner
Receive, log & handle incoming calls, emails, portal requests concerning technical queries and instant chat requests regarding Paysafe’s product protfolio
Provide a First Time Fix (FTF) of between 60-70% in cases handled
Manage customer communication professionally, efficiently and with excellent communication skills
Provide Level 1 Support for most incidents and requests
Support and collaborate with Paysafe’s 2nd and 3rd level technical team
Understand, support and manage to Paysafe’s key SLA’s
Track resolution of any technical issue to ensure SLA’s met
T
o be successful you need to have
Customer service, service desk or call center support experience
Customer focused, analytical thinker who can quickly assess and identify customer needs
Strong advantage would be knowledge of the Internet, Internet technologies that include: PCs, TCP/IP, E-mail, Dedicated Access, HTTP, hosting and security products
Good level of proficiency of spoken and written English
Positive, proactive, and personable
Excellent communication and interpersonal skills
Strong sense of responsibility
Team player in multi-cultural team
Stress resistant and able to deal with change

We offer in return:
The opportunity to write the history of a leading and growing multinational company
Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
Multiple career progression opportunities in a dynamic in-house business
Environment where product expertise, professional and personal commitment are rewarded
Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, Work Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs)
Fun and collaborative working atmosphere
One of the top 10 best designed offices in the world
Are you ready to take your career to the next level?

Send your Cover Letter and CV in English. Your Cover Letter should mention why you would like to join our company and how your experiences and skills match our current opening.

Only shortlisted candidates will be contacted for an interview.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

90, Tsarigradsko Shose blvd., 1784 Sofia

Дата:

09.09.2020

Организация:

Paysafe Bulgaria EOOD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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