Network Support Engineer - Tier 2 (CCNA Certified)

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.
The Network Support Engineer - Tier 2 is a Customer Support Engineer role that is a member of a technical team who’s responsible for owning and resolving support requests raised by customers.


Main Responsibilities:
Provide advice, guidance and technical leadership over a team of customer support engineers whose responsible resolving customer raised network related voice, email, and web service requests specific to Cisco equipment.
Educate, develop and train team members in technical and support center related areas
Assist Team Managers with client escalations and incident evaluation
Be responsible for overall team results, ensuring appropriate plans are in place to address any improvement and upskill that is required.
Work within a fast-paced environment while achieving high levels of accuracy with the information provided by the customer.
This position will require ongoing skills development activities and successful completion of all required training curriculum.
Willingness to work on standard European business hours.

Required Professional and Technical Expertise :
Skills and Expertise: At least 24 months of experience in a technical support center
Second level or higher delivery experience
Advanced understanding of computer networking - TCP/IP, routing, switching, firewalls
Technical Support Center experience with any business class Cisco equipment a plus
Experience with Microsoft Operating systems at advanced user level
Bachelor's Degree (or equivalent) in Engineering or similar technical field
Excellent command of spoken and written English (B2-C2 level)
Active Cisco CCNA certification in any technology area


Soft Competencies:
Excellent verbal and written communication skills
Excellent analytical and problem solving skills
Ability to provide leadership within a team environment
Self motivated, self starter
Ability to produce high quality documentation
Focused & Results orientated


Preferred Professional and Technical Expertise :
Preferred Technical and Professional Expertise:CCNP or equivalent Cisco certification
2 or more years of Technical Support experience

We offer:
One of the newest and most expensive tech labs in IBM Europe to enhance your work experience when troubleshooting technical scenarios
Company covered certification – Cisco CCNA / CCNP / CCIE
Access to both IBM and Cisco knowledge base
Opportunities to grow inside that company – both vertically and horizontally
Competitive salary
Flexible working hours
Social benefits for our team members
Corporate Discounts


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

24.09.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

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