Senior Global Storage Engineer

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

The Multi-Vendor Services Storage Team in Sofia is expanding, and we are looking to hire Storage Technical Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide.

What we offer:
Access to specialized OEM education – virtual and instructor led
Access to fully functional lab facility for education purposes and problem recreation
Opportunity for achieving formal OEM certification (e.g. NetApp NCSE, NAHSE)
Diverse job role structure giving opportunities for growth within the team
Flexible shift pattern


Responsibilities:
Perform problem determination/fault isolation by analyzing support logs and diagnostic data
Use specialized diagnostic tools to isolate complex client problems
Keep customers regularly informed of problem investigation and resolution status throughout the support service request life cycle
Interpret online manuals and available documentation aiming faster issue resolution
Use lab hardware to re-create customer configurations to replicate failure scenarios
Collaborate closely with L3 OEM support teams to drive fixes on complex and critical issues
Provide real time assistance to field technicians to resolve critical client technical issues
Adhere to the set working schedule, supporting 24x7 shift operations and on-call coverage


Skills and competencies:
Excellent command of spoken and written English (B2-C1 level)
Excellent soft skills, active listening/reading, sympathy, explain clearly and set right expectations
Excellent computer skills, including MS Office and web navigation
Troubleshooting and analytical thinking skills to identify and resolve problems
Understanding of multi-vendor enterprise storage technologies including software defined storage, storage virtualization, and network & fabric attached storage devices
Knowledge of storage networking SAN/NAS standards and protocols (Fibre Channel, iSCSI, NFS, CiFS, etc.)
Previous experience in storage and systems architecture in an enterprise environment
Willingness to travel internationally on occasion for additional education

Preferred Expertise:
Experience with UNIX/Linux OS and virtualization technologies.
Knowledge in TCP/IP concepts.
Experience with Cluster/HA environments.
Previous experience in delivering technical education will be considered an advantage.
Industry recognized associate, professional, or expert certification.
Second foreign language will be considered an advantage.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

13.10.2023

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК