Senior Network Support Engineer - Tier 3 (CCNP)

Описание

IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.


The Associate Network Support Specialist - Tier 3 is a Customer Support Engineer role that is a member of a technical team who’s responsible for owning and resolving support requests raised by customers.

Main Responsibilities:
Provide advice and guidance to team members in order to facilitate the technical resolution of their assigned incidents.
Educate, develop and train team members in technical and support center related areas
Assist Team Managers with client escalations and incident evaluation
Follow Support Center processes for effective management of team support requests.
Participate in initiatives and activities that improve overall team skills and results.
This position will require ongoing skills development activities and successful completion of all required training curriculum.
Accept team and center leadership roles as assigned
Willingness to work on daytime shifts.


Skills and Expertise:

• At least 24 months of experience in a relevant role
• Second level or higher delivery experience
• Advanced understanding of computer networking - TCP/IP, routing, switching, firewalls
• Working experience with any enterprise class Cisco equipment
• Technical Support Center experience with any enterprise class Cisco equipment a plus
• Experience with Microsoft Operating systems at advanced user level
• Bachelor's Degree (or equivalent) in Engineering or similar technical field
• Excellent command of spoken and written English (B2-C2 level)
• Active Cisco CCNP certification in any technology area


Soft Competencies:
Excellent verbal and written communication skills
Excellent organizational skills
Excellent analytical and problem solving skills
Ability to provide leadership within a team environment
Self motivated, self starter
Ability to produce high quality documentation
Focused & Results orientated

We offer:
One of the newest and most expensive tech labs in IBM Europe to enhance your work experience when troubleshooting technical scenarios
Company covered certification – Cisco CCNA / CCNP / CCIE
Access to both IBM and Cisco knowledge base
Opportunities to grow inside that company – both vertically and horizontally
Competitive salary
Flexible working hours
Social benefits for our team members
Corporate Discounts

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Образование:

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Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

24.09.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

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