Security Network Support Specialist – Tier 1

Описание

Security Network Support Specialist – Tier 1
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities :
IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
Our team has a strong focus on consistency and process, working in conjunction with other areas of the IBM business to deliver a world-class customer experience.
Are you looking for new and exciting opportunities? Are you eager to learn new things, get certified and become network specialist of the highest ranks? If so, the job role posted below, is perfect for you!

The Security Network Support Specialist - Tier 1 is a Customer Support Engineer role that is a member of a technical team who’s responsible for owning and resolving support requests raised by customers.


Main Responsibilities:
Initial point of contact for resolving customer raised network related voice, email, and web service requests specific to Cisco equipment
Provide answers for general usage and operation questions
Provide problem determination / problem source identification for known and published problems
Working within a fast-paced environment while achieving high levels of accuracy with the information provided by the customer
Demonstrate excellent English skills in both oral and written communications
Follow Support Center processes for effective management of assigned support incidents
Willingness to work in swing/night shifts (US prime shift)


Required Professional and Technical Expertise :
At least 6 months of experience in related customer support
Experience in a technical support role is a plus
Basic understanding of networking - TCP/IP, routing, switching, firewalls
Understanding of network security principles
Working experience with any enterprise class Cisco equipment is a plus
Experience with Microsoft Operating systems at advanced user level
Experience with Microsoft Office ( Word, Outlook) at advanced user level
Bachelor's Degree (or equivalent) in Engineering or similar technical field
Excellent command of spoken and written English (B2-C2 level)
Formal Cisco certification is a plus

Soft Competencies:
Excellent communication skills
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Ability to produce good documentation
Focused & Results orientated

We offer:
One of the newest and most expensive tech labs in IBM Europe to enhance your work experience when troubleshooting technical scenarios
Company covered certification – Cisco CCNA / CCNP / CCIE
Access to both IBM and Cisco knowledge base
Opportunities to grow inside that company – both vertically and horizontally
Competitive salary
Flexible working hours
Social benefits for our team members
Corporate Discounts

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

27.11.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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