Global Multi-Vendor Storage Technical Leader

Описание

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
Description:
The Global Multi-Vendor Storage Technical Leader role is a blended one – half IBM Technology Support Services chief technologist and half global technical team leader for the global pool of top technical multivendor enterprise storage talent. This role will handle the most complex client escalations, develop and deliver training roadmaps, and lead cross functional global projects to enable new technology support services capabilities. The perfect candidate should have expertise in various multi-vendor storage technologies.


Responsibilities:
• Leads a global, virtual remote technical support team staffed with IBM’s top global talent pool of certified enterprise storage technical specialists.
• Provides guidance to Level 1, Level 2 and field delivery teams to help enable local service elements that “plug-in” to the global support model as their single, global escalation point for access to IBM’s deepest competency-based skill for multivendor storage.
• Manages our OEM lab assets and drives our capital planning process to ensure that all personnel have access to the right suite of lab assets to re-create errors and solution client problems.
• Establishes and maintains quality processes and procedures for follow-the-sun technical queue to ensure that all responsiveness, quality, and client satisfaction targets are met or exceeded.
• Monitors and manages critical situations and ensure that RCAs are performed and acted upon in the event of any service failures.
• Manages global metrics review process across all geographies for multivendor storage.
• Develop and deliver storage education as needed to address skill gaps with team members.
• Develop and maintain service delivery process documentation.
• Role requires flexible working schedule EU and US hours and occasional on-call coverage.
• Participate in internal projects and continuous improvement initiatives.


Required Technical and Professional Expertise
Professional experience:
• 3+ years providing technical support or system administration.
• Deep technical expertise in a wide range of enterprise storage product families.
• Experience in customer facing roles.
Skills and competencies:
• Excellent command of spoken and written English (B2-C1 level).
• Excellent soft skills, active listening/reading, sympathy, ask when in doubt, explain clearly and set right expectations.
• Good planning and organization skills.
• Willingness to travel internationally on occasion for additional education.
• Analytical thinking & attention to detail
• Self-motivated, driving continual improvement & operational success with little direction

Preferred Technical and Professional Expertise
Preferred Expertise:
• Deep understanding of major OS types and architectures;
• Experience in virtualization technologies;
• Experience providing technical support or administration for storage products with focus on the following OEMs - HPE, NetApp, SAN (Cisco/Broadcom), Dell EMC will be considered as an advantage.


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

31.12.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК