It Specialist

Описание

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.


Your Role and Responsibilities
The IT Support Specialist is responsible for the complete availability and 24/7 functionality of the applications, systems, networks and other IT related tools used in the company.
Ensure overall functionality and fast recovery of WAN, PSTN and VOIP environment as well as of the domain integrated services.
Administer domain users and groups, according to their rights and level of access. Manage and maintain corporate e-mail services. Provide access to the corporate data storages with the proper security for all the groups of users with specific levels of access. Contribute to develop a highly accessible IT infrastructure. Technical support of the departments during client contacts is required.Responsibilities:
- Tо hold responsibility for the overall functionality and 24/7 – 365 operation of the company’s operating systems
- Install and configure hardware and software systems
- Responsible for the help desk support of the company’s systems
- Responsible for network management.
- Responsible for keeping the company’s security standards and optimization of all functions directly related to the operating system
- Responsible for file servers’ management
- Responsible for the applying of all system backups in compliance with the company’s procedures
- Document process and systems configurations and updates
- Proactively follow the IT processes/ ID management process, procedures and workflows
- To monitor the system status and inform the line manager about any discrepancies; to detect eventual need for configuration changes or upgrade of specific modules
- To investigate constantly, to evaluate and apply cutting-edge technologies within the company sector
- Prepare reports on demand for the performed tasks, as well as any work related issues
- Responsible for proactive identification of problems, makes analysis and gives solutions
- Consistently meets documented deadlines and objectives.



Required Technical and Professional Expertise
Minimum 2 year experience with corporate networks > 100 User
- Very good knowledge of Windows OS, Mac OS is a plus
- Knowledge of CISCO network and voice systems is an advantage
- Knowledge of TCP/IP network
- Knowledge about data protection and IT Security obligations
- Troubleshooting experience
- Good knowledge of Server and Telecommunication Hardware
- Fluency in EnglishPersonal skills- Good negotiation skills with supplier and service provider
- Strong customer- and service orientation
- Ability to work independently
- Ability to work in a team
- Flexibility and ability to work under pressure in a fast-paced environment
- Strong attention to detail
- Good analytical and problem solving skills
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Very good communication and presentation skills
- Ability to maintain confidentiality



Preferred Technical and Professional Expertise
- Experience in Multinational Environment


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

31.12.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК