Power Server Support Engineer with English and French

Описание

ntroduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.


Your Role and Responsibilities
The Power Server Support Engineer provides remote technical support assistance to enterprise customers and IBM onsite technical personnel on IBM Logo HW and SW products.
The products in scope are the IBM Power Server series, hosting the client's cognitive solutions like AI, Machoin Learning, SAP HANA and are the foundation of the world's top supercomputers . The supported clients are from variоus indurstries - bank & finance, transport & logistics, healthcare, automotive, aerospace, energetics etc.
You can read more for IBM Power here: https://www.ibm.com/it-infrastructure/power
Responsibilities include communication with client, technical troubleshooting, log analysis and co-ordination for problem resolution activities. The Technical Support role at IBM provides the opportunity to work in a Global team of experts, where trust, collaboration and sharing expertise are core values.
There is also few months education program for new employees covering the technical skills, product knowledge and success skills required to provide excellent service to IBM clients.

Key Responsibilities:

· Provide remote troubleshooting and analysis assistance for issues, installation (or re-installation), usage and configuration questions.
· Provide answers for general usage and operation questions. Provide problem determination / problem source Identification.
· Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps).
· Identify known defects and fixes to resolve problems.
· Provide assistance on supported product known defects for which available corrective service information and program fixes are available.
· Identify suspected defects and engage development teams to assist in resolution.
· Manage issue identification and resolution process.
· Provide assistance with questions regarding product documentation related to the supported products.
· Interpret online manuals regarding IBM code and application interfaces.
· Collaborate with other support centers and business units to provide seamless problem resolution.
· Demonstrate proficiency in the IBM hardware and software platform supported by maintaining applicable technical certifications.
· Provide technical support service delivery within established guidelines.
· Demonstrating soft skills and technical skills that contributes to client satisfaction.
· Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable)
· Contributes positively towards the achievement of performance targets in all aspects of the team’s activities
· Executes additional tasks as required by Management


Required Technical and Professional Expertise
Education:
Relevant University degree, ideally in Information Technology or Computer Sciences

Working experience:
At least 2 years experience working in the area of Customer support
At least 1 year experience working as a technical support for IBM or non-IBM products

Language skills:
Fluency in English
German, Italian, French or Spanish will be considered as strong advantage

Technical skills:
• Strong knowledge of PC and server components
• Advanced knowledge and/or experience with IBM HW and SW products would be considered as a strong advantage
• Advanced knowledge and/or experience with MS, Linux, VMware, Citrix or Cisco enterprise products, would be considered as a strong advantage

Preferred Technical and Professional Expertise
• Advanced knowledge, experience and/or certified with IBM HW and SW products
• Advanced knowledge, experience and/or certified with MS, VMware, Citrix or Cisco enterprise products
• Second European language is considered as a strong advantage


About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

31.12.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК