Senior Network Support Engineer - Tier 3 (CCNP)

Описание

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
Main Responsibilities:
Provide technical leadership over a team of customer support engineers whose responsible resolving customer raised network related voice, email, and web service requests specific to Cisco equipment.
Provide advice and guidance to team members in order to facilitate the technical resolution of their assigned incidents.
Accept ownership and resolution responsibility for difficult issues that require assistance from resource outside our center.
Educate, develop and train team members in technical and support center related areas
Assist Team Managers with client escalations and incident evaluation
Be responsible for overall team results, ensuring appropriate plans are in place to address any improvement that is required.
Work within a fast paced environment while achieving high levels of accuracy with the information provided by the customer.
Follow Support Center processes for effective management of team support requests.
Participate in initiatives and activities that improve overall team skills and results.
This position will require ongoing skills development activities and successful completion of all required training curriculum.
Willingness to work on US prime time shifts



Required Technical and Professional Expertise
Skills and Expertise:
At least 24 months of experience in a technical support center
Second level or higher delivery experience
Advanced understanding of computer networking - TCP/IP, routing, switching, firewalls
Working experience with any enterprise class Cisco equipment
Technical Support Center experience with any enterprise class Cisco equipment a plus
Experience with Microsoft Operating systems at advanced user level
Bachelor's Degree (or equivalent) in Engineering or similar technical field
Excellent command of spoken and written English (B2-C2 level)
Active Cisco CCNP certification in any technology area

Soft Competencies:
Excellent verbal and written communication skills
Excellent organizational skills
Excellent analytical and problem solving skills
Ability to provide leadership within a team environment
Self motivated, self starter
Ability to produce high quality documentation
Focused & Results orientated


Preferred Technical and Professional Expertise
N/A


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

31.12.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК