Gamer Support Consultant with Turkish and English

Описание

Our client is a leading provider of multilingual player support localization and testing
services for the games industry. Our client supports
millions of players around the world every day!
The gaming industry is not only booming, but it is also changing.
Customer service is often a secondary concern for studios because development, design
and launch of a game are the ones driving up the numbers. As result, in terms of customer
support gamers are often disappointed. Their high expectations are not met as studios still
view players as commodity even though the need for customer support 24/7 is there and
gamers don’t have the patience to wait when an issue arises.

Primary Responsibilities
Players respect other players, especially the ones that take the time to care! The player
support teams need to know their stuff, speak the same language as the gamers, and
have the empathy to drive amazing player support experiences. Also to maintain the
games culture, gameplay is an importante part of their job.
If you are passionate about gaming, join our growing Game Support team in the biggest
BPO provider in Bulgaria - get the job you will enjoy!

A typical day:
 Be every player's trusty advisor
 Listen and respond to gamers queries via phone and/or email
 Identify and assess customers’ needs to achieve satisfaction

Requirements:
 Fluency in Turkish and a good command of English
 Gaming experience - you have played games recently and you can relate to a
player’s concept, community and mindset
 Player empathy and understanding a player’s perspective when tackling their
issues
 Understanding of Player Support
 Desire to help the players as best as possible and to contribute to the team’s
success
Weof

Изисквания към кандидата

Езикови познания:
Английски език, Турски език

Трудов опит:
Без професионален опит

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:
Студенти/Стажанти, Неквалифициран персонал,

Трудово възнаграждение:

От 1600 до 1800 лева на месец

Категория:

ИТ и Компютърни специалисти
Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

Дата:

24.01.2021

Организация:

Cross Border Talents
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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