Experienced SERVER Remote Technical Support Engineer- София

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


The Multi-Vendor Services Server Team is expanding, and we are looking to hire Server Remote Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide. A Multi- Vendor Server Remote Engineer in this job role will have expertise in various multi-vendor server technologies and access to specialized education for variety of server products (both remote & hands-on).

As part of the job, the Server Remote Engineer would have the following responsibilities:

Perform problem determination/fault isolation by analyzing support logs and diagnostic data within the Level 1 team.
Use specialized diagnostic tools to isolate complex client problems.
Interpret online manuals and available documentation aiming faster issue resolution.
Collaborate closely with higher level support teams to drive fixes on complex and critical issues.
Provide real time assistance to field technicians to resolve critical client technical issues.
Follow established processes for effective management of support incidents.
Demonstrate proficiency in the supported hardware platforms by maintaining applicable technical certifications.
Demonstrate soft and technical skills that contribute to client satisfaction.
Adhere to the set working schedule (organized in 3 shifts during weekdays, supporting 24x7 shift operations during weekends and public holidays, and on-call coverage).


Required Professional and Technical Expertise:

Bachelor's Degree (or equivalent) in Computer science or similar technical field
At least 1 year of experience in a technical support role – Remote support or Administration
Experience in customer facing roles
Excellent command of spoken and written English
Excellent soft skills, active listening/reading, sympathy, ask when in doubt, explain clearly and set right expectations
Excellent computer skills, including MS Office and web navigation
Troubleshooting and analytical thinking skills to identify and resolve problems
Customer-first mindset with high sense of ownership
Ability to quickly learn and absorb new concepts, terms, and vocabulary
Ability to research and self-study to find solutions to unknown issues and generally improve oneself


Preferred Professional and Technical Expertise :
Experience providing technical hardware support or administration for server products with focus on the following OEMs: HPE, Dell, Fujitsu, etc.
Experience with Wintel/Unix/Linux OS and virtualization technologies (Unix knowledge is a plus)
Basic knowledge in TCP/IP concepts
Good command of spoken and written French, German, Italian, Spanish or Dutch languages will be considered as a great advantage

We offer:

• Company covered certification
• Access to both IBM and partnering vendor's trainings
• Opportunities to grow inside that company – both vertically and horizontally
• Competitive salary
• Flexible working hours
• Social benefits for our team members
• Corporate Discounts

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

25.02.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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