Global Storage Technical Engineer with English and French/Spanish/Italian- София

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


The Multi-Vendor Services Storage Team in Sofia is expanding, and we are looking to hire Storage Technical Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide.

What we offer:
Access to specialized OEM education – virtual and instructor led
Access to fully functional lab facility for education purposes and problem recreation
Opportunity for achieving formal OEM certification (e.g. NetApp NCSE, NAHSE)
Diverse job role structure giving opportunities for growth within the team
Flexible shift pattern

Responsibilities:
Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
Use specialized diagnostic tools to isolate client problems.
Keep customers regularly informed of problem investigation and resolution status throughout the support service request life cycle.
Follow established processes for effective management of support incidents.
Demonstrating soft and technical skills that contributes to client satisfaction.
Adhere to the set working schedule, supporting 24x7 shift operations and on-call coverage
(This position will require working in European and US prime time, plus occasional weekend & night shifts).


Education and professional expertise:
Bachelor's Degree (or equivalent) in Computer science or similar technical field
At least 1 year of experience in a Customer support role

Skills and competencies:
Excellent command of spoken and written English (B2-C1 level)
Excellent command of spoken and written second foreign language – any of the following French/Spanish/Italian
Excellent communication & soft skills
Troubleshooting and analytical thinking skills
Customer-first mindset with high sense of ownership
Ability to quickly learn and absorb new concepts, terms, and vocabulary


Preferred Expertise:
At least 1 year of experience in a Technical support role – Remote support or Administration

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език, Испански език, Италиански език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

25.02.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК