High Touch Application Support Specialist with French- София

Описание

Your Role and Responsibilities:

IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide. We’re looking for Application System Support Specialist with French and English, who are eager to learn and have client-first mindset to join fast-growing multi-vendor support team. In this role you will be delivering world-class customer experience and will be working on flexible working hours with shift rotation (no night shifts).

If you want your hands on:
End-to-end process of providing technical support for key clients in French and English
Identifying clients’ problems and propose solutions
Delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives
Customer satisfaction
Collaboration with other team members to provide high-quality support
If you are eager to expand your expertise in:
Customer support in English and French as well as French with Canadian accent
Technical support
Gathering and reading logs
Ability to configure and support software
Analytical troubleshooting skills

Required Professional and Technical Expertise :
You will need to be fluent in French – oral and written
Previous relevant experience – 1-2 years with customers on the phone
Understanding of basic network concepts
Experience with OS such as Windows, Android, Mac OS and iOS
Preferred Professional and Technical Expertise :
Basic knowledge on networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall, etc.
Experience in technical customer support role will be considered as advantage
Good planning and organization skills
Any Networking background as well as certification is a plus

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

28.01.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК