Senior Global Storage Technical Engineer – Night Shift- София

Описание

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


The Multi-Vendor Services Storage Team in Sofia is expanding, and we are looking to hire Storage Technical Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide.

What we offer:
Access to specialized OEM education – virtual and instructor led
Access to fully functional lab facility for education purposes and problem recreation
Opportunity for achieving formal OEM certification (e.g. NetApp NCSE, NAHSE)
Diverse job role structure giving opportunities for growth within the team
Flexible shift pattern


Responsibilities:
Use specialized diagnostic tools to isolate complex client problems
Keep customers regularly informed of problem investigation and resolution status throughout the support service request life cycle
Interpret online manuals and available documentation aiming faster issue resolution
Use lab hardware to re-create customer configurations to replicate failure scenarios
Collaborate closely with L3 OEM support teams to drive fixes on complex and critical issues
Provide real time assistance to field technicians to resolve critical client technical issues
Follow established processes for effective management of support incidents
Demonstrate soft and technical skills that contribute to client satisfaction
Adhere to the set working schedule. This role will require working on dedicated Night Shifts.


Education and professional expertise:
At least 3 years of experience in a technical support role
Remote support or Administration(for storage products with focus on the following OEMs: HPE, NetApp) and customer facing roles.


Skills and competencies:
Excellent command of spoken and written English (B2-C1 level)
Excellent soft skills, active listening/reading, sympathy, explain clearly and set right expectations
Excellent computer skills, including MS Office and web navigation
Troubleshooting and analytical thinking skills to identify and resolve problems
Understanding of multi-vendor enterprise storage technologies including software defined storage, storage virtualization, and network & fabric attached storage devices
Knowledge of storage networking SAN/NAS standards and protocols (Fibre Channel, iSCSI, NFS, CiFS, etc.)
Willingness to travel internationally on occasion for additional education


Preferred Expertise:
Experience with UNIX/Linux OS and virtualization technologies.
Knowledge in TCP/IP concepts.
Experience with Cluster/HA environments.
Previous experience in delivering technical education will be considered an advantage.
Industry recognized associate, professional, or expert certification.
Second foreign language will be considered an advantage.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

28.01.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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