System Services Representative - IBM Storage, x86 support engineer- София

Описание

At IBM Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

For our TSS department covering Bulgaria we are searching for Support Representative with client-first mindset and eager to learn. In this you’ll support customers over phone, e-mail and on-site resolving problems with customer machines and configuration issues.

Main responsibilities:
Perform on-site maintenance activities following a defined action plan. This includes problem determination (PD) and PD assistance, adjustments and parts replacement
Collaborate with other team members to achieve satisfactory resolution of customer issues
Escalate to other support groups when necessary and follow up with them to ensure resolution in a timely manner
Interface with client teams and customers to explain technical solutions, interpret manuals, and maintain customer satisfaction
Platforms to be covered:
- IBM High End Storage
- Lenovo System X Servers
- Optional: Networking products (Cisco, Juniper, Adva); non IBM HW (DELL, EMC, Hitachi, HP)
Provide stand-by duty shift according to plan (roughly 1 week per 2 months)


Required Professional and Technical Expertise :
Bachelor's Degree (or equivalent) in Engineering or similar technical field (Master’s degree is an advantage)
At least 2 years of experience in technical customer support role
Experience in HW/SW support of at least one of the platforms to be covered
Troubleshooting and analytical thinking skills to identify and resolve problems
Customer-first mindset with high sense of ownership
Excellent soft skills, active listening, Empathy, explain clearly and set right expectations, control emotions in difficult situations
Driving license - cat. B
Excellent command of spoken and written English (B2-C2 level)


Preferred Professional and Technical Expertise :
Experience with networking support of CISCO, ADVA, Juniper and F5 is considered as an advantage
Additional experience with more than the above mentioned platforms will be considered as an advantage.


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

25.02.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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