Technical Support Engineer with German (Priority Team)

Описание

As Acronis is dedicated not just to Cyber Protection but to the general protection of its potential and current employees, recruitment and onboarding process are being held online during the current global COVID-19 situation.
Acronis leads the world in cyber protection - solving safety, accessibility, privacy, authenticity, and security (SAPAS) challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions that run in hybrid cloud environments: on-premises, in the cloud, or at the edge. Enhanced by AI technologies and blockchain-based data authentication, Acronis protects all data, applications and systems in any environment, including physical, virtual, cloud, and mobile.

With dual headquarters in Switzerland and Singapore, Acronis protects the data of more than 5 million consumers and 500,000 businesses in over 150 countries and 20 languages.

This job is perfectly suited for a recent graduate who has great technical skills, interacts well with others, and has effective communication skills.

Function as the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.

RESPONSIBILITIES:

Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments
Perform technical analysis of customer issues and define plan for fixing them
Direct involvement with the product and engineering teams
Provide technical advice to junior staff members and review technical results, evaluations and analyses
Create Knowledge Base articles, best practice guides and other documentation

SKILLS & EXPERIENCE:

2+ years of work experience in an applicable industry or a role
Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)
Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
Windows expertise
Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
Responsible and quick to decide and act in a fast-paced environment
Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
Ability to describe the details on technical issues in all their complexity when needed
Fluent German and English (both verbal and written, Upper Intermediate as minimum)

WE OFFER:

Attractive remuneration
Public Transport Support
Multisport card
Additional Health & Dental insurance
Free fresh fruits in the office
Free drinks (Coffee/Tea/Water)
Free parking slot
Tickets for conferences and seminars
Challenging atmosphere and interesting projects
Future career development in a multinational company
Offsite events and parties
#LI-MM1

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ул. Сан Стефано 22, ет. 3

Дата:

13.06.2022

Организация:

Acronis
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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