Elastic Storage US Subject Matter Expert

Описание

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

The Elastic Storage Systems (ESS) Support team is leading the charge in supporting complex integrated storage products end to end. Our team doesn’t stop at the traditional boundaries of component level product support. We are the single interface to our clients to address their storage solution problems, regardless if they are software or hardware related. The North America ESS Team, working with counterparts in EMEA and Asia Pacific, provide coverage for our clients via a Follow-The-Sun (FTS) support model. Together, we have a world-class team supporting leading-edge technologies to propel you into a future that you create.

This position involves working with our customers remotely, which are some of the world’s top research, health care and technology providers. We interface with development Subject Matter Experts (SMEs), client care, Sales, Offering Management and other internal/external teams to resolve client product issues and improve overall Product Quality. The candidate must be able to assist with advanced hardware, operating systems (Linux), Spectrum Scale Distributed Files System, Storage and network integration issues. Since our product line is centered around software defined storage, we require individuals who wish to be challenged technically and feel comfortable working in an unstructured environment creating resolutions to problems as they arise.
Responsibilities include:
• Assist our customers in the resolution of technical problems in their ESS environment.
• Perform diagnostics and problem isolation on hardware and software components.
• Interlock with internal and external technical teams to resolve product defects and improve product quality as well as ease of use/consumability.
• Work with customer account teams to ensure total customer satisfaction by representing our customers’ needs and requirements to product management and engineering.
• Build tools, generate training materials, create problem resolution articles to assist our clients in expanding their deployment and knowledge base
• The shift are in US time zone Mon to Fri
Participation in pager duty rotation through the week and on weekends

Required Technical and Professional Expertise
• English (Fluent in verbal and written)
• At least 1- 2yrs experience in Linux or UNIX Systems Administration
• At least 1- 2yrs experience in Network Administration
• A passion for customer support and flexibility due to business needs

Preferred Technical and Professional Expertise
• At least 1- 2yrs experience in Linux or UNIX Systems Administration
• At least 2 years of experience in Spectrum Scale Distributed File System
• At least 2 years of experience in IBM disk storage, SAS and Fiber RAID storage
• At least 2 years of NAS protocol services (NFS, CIFS)
• Basic understanding of Power series and Intel servers architecture
• Network Administration (ethernet and InfiniBand)
• SCSI and Knowledge of Storage Architecture

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

24.03.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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