Hardware Remote Technical Support Engineer with German and English

Описание

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

Your Role and Responsibilities
Your Role:
We are looking to hire Technical Support Specialist with client-first mind set. In this role you will be responsible to receive and record incident related information, provide remote technical support assistance to clients and IBM technical personnel on x86 server products in high availability product environments.
Your Responsibilities:

Perform Problem Determination (PD) and root cause identification while focusing on positive client experience
Provide remote troubleshooting and analysis assistance for installations, usage, and configuration related questions
Respond to escalated customer calls, complaints, questions, and queries.
Participate in standby rotation as part of 24/7 coverage
#GTSBGHR21

Required Technical and Professional Expertise

Technical support experience in Network/Server support environment
Customer first mind set with high sense of ownership
Ability to work individually and as part of wider team
Fluent German language in speaking and writing
Fluent English language in speaking and writing
Analytical and Problem-solving skills, “think out of the box” mind set
Ability to use clear/good judgement

Preferred Technical and Professional Expertise

Extended Knowledge of x86 Server Environment is considered as an advantage (DELL, HP, Lenovo)
Knowledge or understanding Data Center Storage (Unified Storage, Storage-Area Network, Direct-Attached Storage) is considered as an advantage.
Previous experience in a client facing, system administrator role or similar position is considered as an advantage

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Средно

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

11.08.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК