MVS Global Service Planning MIW SME

Описание

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Technical Support Services (TSS)’ mission is to become the largest and most successful provider of technical support services in the world.

Service Planning is an integral part of TSS business, working with the product development teams and service delivery teams to ensure a new product is serviceable and the global delivery teams are ready. The global service planning teams drive product serviceability improvements and develop a consistent worldwide product service plan to ensure it meets the customer requirements.

Main responsibilities:
– Part of the MVS Global Product Service Planning team and will focus on the data entry for creating/introducing MVS products in the MIW database based on the info provided by the requester (like data sheets, pictures), so they can be used by internal IBM functions and downstream systems.
– Responsible for the creation of new manufacturers, products and parts in the MIW (Multi-Vendor Information Warehouse) database for a globally strategic platform or a specific global offering (like Apple, IMS, Cisco, etc.) across a wide array of worldwide leading edge IT manufacturers.
– Management of the product lifecycle in the MIW database from introduction through service withdrawal, in agreement with the Global Product Planner.
– Initiation of the safety review for the products to make sure they are safe to service, accordingly to our Corporate Instructions.
– Maintain efficient and effective processes, are an active member of the Service Planning team and in the Community to support and share expertise, best practices and knowledge with colleagues.
– Execute completed staff work when entering new products into MIW, i.e. focus on information accuracy, define the right product category, prepare the product safety review, perform data cleaning reviews and ensure the MIW entries for the dedicated products are always up to date, including EOS (end of service) dates.
– Contribute positively towards the achievement of performance targets in all aspects of the team’s activities.

(This position will require flexible working time).


Required Technical and Professional Expertise

– Ability to work under targets and with deadlines, able to organize and prioritize tasks.
– Quickly learn new systems, procedures and tools in response to changes in work environment.
– Accuracy and attention to detail.
– Listen carefully to others, asking questions when necessary to ensure common understanding. Match mode of communication to the requirements of the situation.
– Good analytical and problem-solving skills. Identify and define problems in a timely manner. Suggest improvements to procedures and processes that enhance quality and efficiency.
– Work effectively and productively without a lot of supervision. Prioritize and manage work tasks and demands to ensure timely completion of project goals.
– Ability to work within a team; Build and maintain relationships with colleagues to increase productivity.
– Work well with people whose background, culture, language or work style differs from one’s own.
– Bachelor’s degree
– Fluent in English


Preferred Technical and Professional Expertise

– Strong communication skills in English – present written and oral information clearly and precisely.
– Basic understanding of the GTS/TSS business unit in the context of IBM and external market trends/pressures.
– Strong user knowledge of MS Office.
– Good Notes user skills.
– Good general IT skills and knowledge.
– General technical and parts knowledge.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

21.04.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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