Network Support Engineer with English and Russian

Описание

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

Network Support Engineer – Tier 1 is a Customer Service Engineer role that is a member of a technical team who’s responsible for owning and resolving support requests raised by customers. The team includes mostly engineers with dual language proficiency. The ideal candidate will be fluent in English and Russian.

Main Responsibilities:

Troubleshoot and resolve customer queries and issues related to Cisco networking products.
Providing technical support in English and Russian, with proficiency in any other major European language considered a plus
Support is delivered via the phone, email, chat or web service requests.
Collaborate with other team members on a daily basis in order to achieve a satisfactory resolution to customer issues
Provide problem determination / problem source identification for known and published problems
Work within a fast paced environment while achieving high levels of accuracy with the information provided by the customer
Follow Support Center processes for effective management of all assigned support incidents
This position will require ongoing skills development activities and successful completion of all required training curriculum
Demonstrating soft skills and technical skills that contributes to client satisfaction.


Required Technical and Professional Expertise

At least 6 months of experience in related customer support role
Experience in a technical support role is an advantage
Basic understanding of IT networking, i.e wireless, routing, switching, firewalls
Experience with Microsoft Operating systems at advanced user level
Experience with Microsoft Office (Word, Outlook) at advanced user level
Bachelor’s Degree (or equivalent) in Engineering or similar technical field
Ability to communicate in English and Russian, spoken and written at B2-C2 level
Soft Competencies

Excellent communication skills
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Ability to produce good documentation
Focused & Results orientated

Preferred Technical and Professional Expertise
+ CCNA or equivalent Cisco certification is an advantage
+ 1 or more years of Technical Support experience is a plus

This is an excellent opportunity to develop yourself in a fast growing team in the IBM’s Client Innovation Center and contribute to the future success of TSS, IBM, and our clients.

Изисквания към кандидата

Езикови познания:
Английски език, Руски език

Трудов опит:

Образование:
Средно

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

11.08.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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