Senior Power Technical Engineer

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
At IBM Bulgaria, in our Systems organization, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions.In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers. We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.

Your Role and Responsibilities

Provide Senior Expert technical support assistance to customers and IBM technical personnel on multiple products, subsystems and/or systems in the High Availability product environment
Use, as well as specialized support tools, techniques, and procedures to identify and evaluate possible problem cause and solution alternatives, and to determine most likely cause(s) and solution(s)
Execute deep technical analysis and provide guidance to other IBM engineers for issues beyond their level of expertise.
Verify action plan, created by IBM engineers, and provided to the customer or IBM representative as appropriate.
Recommend and implement new or improvements to existing technical support tools, procedures, and processes. Viewed as a technical expert, contribute to department attainment of organizational objectives and high customer satisfaction
Strong in-depth technical knowledge and ability of troubleshooting complex issues using problem determination best practices

Required Technical and Professional Expertise

5+ years of customer facing service or support skills and experience.
Мaster’s Degree in Engineering, computer science or similar technical degree
Technical aptitude with ability to understand and succinctly communicative value
Expert level industry and vendor certifications
Expert level knowledge of server hardware and operating systems

Preferred Technical and Professional Expertise
Fluency in German, French or Italian are considered as an advantage

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

06.03.2024

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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