Customer Experience Team Manager with Italian / Russian or French

Описание

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

Our partner is a brand new outsourcing company that is opening their first office in Sofia, Bulgaria.
Currently, they are looking for motivated specialists to join their multilingual team on the position:

Customer Experience Team Manager with Italian / Russian or French

Main Responsibilities:

Work with clients sales team and other functions and continually offer input to innovate
processes, systems, organization and culture to enhance end customer experience;
Develop and manage the back office processes and tracking systems required to support
and execute prompt and effective implementation of new client programs;
Manage performance of OTC Customer Service Function and personnel through metrics;
Provide leadership and assume responsibility for key support services including, but not
limited to contact center support, training, procurement support services and production support
services.


The client offers:

Excellent salary;
Great social package;
Working remote due to the pandemic;
Standard working time;
Online paid training;
Great office location near a metro station;
Real chances to develop professionally in a brand new company on the Bulgarian market.


Job requirements:
Excellent level of Italian / French or Russian (C1 Level);
PC literacy and fluent command of English language;
Prior experience in handling teams in captive/BPO set up;
Analytical & problem solving skills;
Excellent listening and comprehension abilities;
Ability to anticipate risks, potential issues, and to manage escalations in a manner
appropriate to the urgency;
Hands on experience in SAP(including invoicing, contracts, workflows).



Apply and you will get the full broad information about your possibilities with HRS Bulgaria!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.
HRS Bulgaria has License 2361/15.09.2017

Изисквания към кандидата

Езикови познания:
Английски език, Френски език, Руски език, Италиански език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

София, ул. Юнак 11-13

Дата:

27.04.2021

Организация:

ЕЙЧ АР ЕС България ООД
Агенция за подбор на персонал

Детайли за организацията:

Повече информация за ЕЙЧ АР ЕС България ООД може да получите ТУК