Client Onboarding Specialist - София

Описание

Paysafe Limited (“Paysafe”) (NYSE:PSFE) (PSFE.WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of US $92 billion in 2020, and approximately 3,400 employees located in 12+ global locations, Paysafe connects businesses and consumers across 70 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com.

We are looking for a Client Onboarding specialist to join our Income Access team. Our award-winning software provides the most comprehensive multi-channel tracking and analytics built for the iGaming, forex and lottery industries.

Essential Duties:

• Proactively reach out to new clients to review integration criteria to align expectations and project steps.
• Create and execute weekly project plans and progress reports for ongoing client integrations.
• Act as main point of contact for all internal departments involved in the completion of the client integration journey.
• Prepare and maintain integration plans, schedules, execution timelines, deliverables, and milestones.
• Leverage internal templates to create transparency throughout the integration for all parties involved.
• Regularly attend team meetings, daily scrums, and all relevant adhoc meetings.
• Create and execute various tasks to integrate clients to the Income Access platform.
• Validate all technical integration results with internal and external stakeholders.
• Troubleshoot all technical challenges.
• Escalate all technical challenges that cannot be resolved through regular channels to the appropriate department heads.
• Review escalation results regularly with team members to avoid future pitfalls.
• Regularly update clients on progress, challenges, and timelines to completion.
• Maintain up to date integration progress tracker and report on status.
• Builds a strong rapport with colleagues to facilitate open communication and cooperation.
• Maintain and update Salesforce accounts throughout the integration process.
• Act as compliance intermediary between client and compliance teams during the integration.
• Regularly update status report for key stakeholders and senior management.
• Maintain existing KPIs and SLAs.


Your Profile:


• Excellent mastery of the English language both written and spoken
• Ability to understand and master new product/software
• Excellent time management, organizational, and planning skills
• Ability to understand technical issues and convey them accurately to clients
• Ability to apply business solutions and think holistically
• Leadership, stress management, and negotiation skills
• Demonstrate ability to articulate technical terms or processes into business language
• Ability to analyze, problem-solving, synthesize information and apply to business solutions
• Able to set priorities, influence others, and manage customer and partner expectations
• Motivated, out of the box thinker, and understand the importance of process and procedures

Will be considered as advantage:
• Someone who has client facing experience // customer service experience
• Someone who has experience with mobile integrations and APIs


Additional benefits:

• Opportunity to be a part of writing the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, Work Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• One of the top 10 best designed offices in the world


Only shortlisted candidates will be contacted for an interview

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

90, Tsarigradsko Shose blvd., 1784 Sofia

Дата:

17.03.2022

Организация:

Paysafe Bulgaria EOOD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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