Customer Service Adviser | Italian & English
Детайли
Описание
be.voxx is a multilingual dialog and customer care service center that currently provides services from our headquarter in Germany.As a reliable BPO partner, our customers entrust us with both inbound and outbound projects. We support service-oriented production-, trading- and service companies to offer multilingual assistance to their customers (via phone, chat and email). In doing so, we work directly together with the customer as well as a subcontractor for different languages in large-scale projects.
Our qualified employees work in multilingual teams at various locations and in different projects. However, projects are managed and controlled centrally – a clear benefit that ensures high and consistent quality standards, strict compliance with data protection regulations (GDPR) as well as German- and English-speaking project management.
The interaction with the final customer takes place in a variety of different approaches based on traditional, multichannel or even omnichannel communication.
The active usage of WebRTC for phone calls and chat enables our customers a cost-optimized but, nevertheless, secure and reliable communication (End-to-End encryption). Thus, expensive service numbers will become redundant.
Nevertheless, while constantly exploring new tools for optimizing digitalization and automatization processes, we believe that the human being always remains the crucial factor for a first-class, friendly service and an outstanding customer experience.
What You'll Do
- Provide outstanding service to our customers;
- You will be handling tasks, that include Inbound service mainly in Italian and less in English languages;
- Provide excellent support and customer care services by answering phone calls and tickets from customers and provide accurate and complete information;
- To process and solve customer inquiries in a prompt and professional manner;
- Provide excellent support and accurately transcribe the information necessary for the development of the business;
- To be responsible for the quick and efficient response to the customer over the phone;
- Act as the first line of defense and escalation, for all customer issues and inquiries;
- Be the voice of our Company the customer by advocating for feature requests;
You Will Be a Good Fit If You Have
- Outstanding written and verbal Italian and English communication skills;
- Motivation for learning new information and willingness to develop;
- Accuracy, logical thinking problem solving abilities;
- Can maintain a high level of energy and engagement;
- A love to learn and improve as a professional;
- Always looking forward to bringing something new and helpful to the Company;
- An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time;
- If you are a talented, customer-oriented professional who is eager to showcase your abilities and achieve a high level of success being part of a dynamic and highly skilled team, you are welcome to join our team of professionals;
What We Offer
- Convenient schedule - office hours;
- Excellent compensation - higher than the average within the sector;
- Stable job;
- The advantage to work from home;
- We will pay your monthly internet bill and provide additional benefits;
Join us and become the voice of our international business!
Disclaimer: Only short-listed candidates will be contacted.
Изисквания към кандидата
Езикови познания:
Английски език, Италиански език
Трудов опит:
С професионален опит от 1 - 3г.
Образование:
Средно
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Договор:
Друг
Ниво в йерархията:
Студенти/Стажанти, Експертен персонал без ръководни функции
Трудово възнаграждение:
От 2500 до 3000 лева на месец
Категория:
Телекомуникации
Държава:
България
Населено място:
Гр. България
Адрес:
ул. Шветцингер 19, Фиернхайм, 68519, Германия
Дата:
12.06.2021
Организация:
be.voxx GmbH
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
Повече информация за be.voxx GmbH може да получите ТУК
