Associate Network Support Specialist – Tier 1

Описание

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.
The Associate Network Support Specialist – Tier 1 is a Customer Support Engineer role that is a member of a technical team who’s responsible for owning and resolving support requests raised by customers.

Main Responsibilities:
• Initial point of contact for resolving customer raised network related voice, email, and web service requests specific to Cisco equipment
• Provide answers for general usage and operation questions
• Provide problem determination / problem source identification for known and published problems
• Working within a fast paced environment while achieving high levels of accuracy with the information provided by the customer
• Demonstrate excellent English skills in both oral and written communications
• Follow Support Center processes for effective management of assigned support incidents
This position will require ongoing skills development activities and successful completion of all required training curriculum
Willingness to work in swing/night shifts (US prime shift)

Required Technical and Professional Expertise
Knowledge / Skill and Expertise:
At least 6 months of experience in related customer support
Experience in a technical support role is a plus
Basic understanding of networking – TCP/IP, routing, switching, firewalls
Understanding of network security principles
Working experience with any enterprise class Cisco equipment is a plus
Experience with Microsoft Operating systems at advanced user level
Experience with Microsoft Office ( Word, Outlook) at advanced user level
Bachelor’s Degree (or equivalent) in Engineering or similar technical field
Excellent command of spoken and written English (B2-C2 level)
Formal Cisco certification is a plus

Soft Competencies:
Excellent communication skills
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Ability to produce good documentation
Focused & Results orientated

Preferred Technical and Professional Expertise

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

28.04.2022

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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