Storage Support Engineer for US
Детайли
Описание
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities
Introduction :
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role:
For our Brand Remote Technical Support team, we’re looking to hire Technical Support Specialist with client-first mindset and eager to learn. In this challenging role, you’ll be responsible to receive and record incident related information, using a variety of tools, techniques and procedures, select appropriate actions to resolve problems. This role participates in remote technical support of IBM hardware & software products and/or systems.
Responsibilities:
•Monitor and adhere to the workload distribution needs.
• Flexible schedule to support 24×7 shift operations and on-call coverage (as applicable)
• Respond to escalated customer calls, complaints, questions and queries.
• Provide remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions.
• Provide answers for general usage and operation questions. Provide problem determination / problem source Identification.
• Collaborate with other support centers and business units to provide seamless
Required Technical and Professional Expertise
Education and professional experience:
• Bachelor’s Degree (or equivalent) in relevant subject
• At least 2 years experience working in the area of customer support
Language skills:
• Fluency in English is required
Skills and competencies:
• Basic Storage and Networking knowledge
• Customer-first mindset with high sense of ownership
• Excellent interpersonal, presentation and communication skills
• Eagerness to learn and expand technical competencies
Preferred Technical and Professional Expertise
• Previous experience in a similar role is a plus
• Second foreign language is considered as advantage
Изисквания към кандидата
Езикови познания:
Английски език
Трудов опит:
С професионален опит от 1 - 3г.
Образование:
Бакалавър
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Договор:
Ниво в йерархията:
Категория:
ИТ и Компютърни специалисти
Държава:
България
Населено място:
Гр. София
Адрес:
бул. ДРАГАН ЦАНКОВ 36
Дата:
11.08.2021
Организация:
Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
Повече информация за Ай Би Ем България ЕООД може да получите ТУК
