z/OS Application Products Support

Описание

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
We are seeking a dedicated team member interested in working on a great team that is committed to supporting IBM customers across the globe. We are looking for candidates with prior support experience and a strong technical background. The candidate should have demonstrated strong written and verbal communication skills in English. The candidate should also be capable of putting the needs of the customer first while being mindful of technical best practices. Your Role and Responsibilities As a Technical Support Professional at IBM you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and business regarding their software issues. We provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Required Technical and Professional Expertise
• 5+ years experience working on z/OS mainframe2+ years experience with CICS, DB2 or IMS system administration
• Knowledge of CICS, DB2 or IMS architecture and components that make up CICS, DB2 or IMS applications
• Experience upgrading or tailoring CICS, DB2 or IMS
• Skill in at least one of the following programming languages: Assembler, PL/I, COBOL and JAVA Problem Determination skills
• Ability to take leading role in Critical Situation resolution
• Ability to work within a virtual cross-functional team (teaming being an essential part)
• Strong communication skills, ability to explain complex technical information in a form consumable by non-technical people and an ability to drill down to customers requirements
• Ability to remain calm under pressure, be well organized and self-sufficient

Preferred Technical and Professional Expertise
• Preferred Technical and Professional Experience
• Prior experience using Customer Relationship Management tools such as Salesforce or RETAINExperience with debugging tools (e.g. IPCS, Fault Analyzer)
• Experience using dump and trace diagnostics aids
• Experience in USS, TCP/IP, SMP/E, RACF, VSAM, VTAM or other networking protocols. Experience in Language Environment, WAS, SSL, MQ, DevOps

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

11.08.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК