Service Operations Analyst

Описание

We’re hiring! Come and join our Experian community.

About Us
Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Position Title: Service Operations Analyst
The person on the role will be integral member of the Northern Europe Cluster Agile Delivery Factory, fostering collaboration among agile teams, markets, and various organizational functions.

What you’ll be doing?
Participating in the facilitation of the change management process, collaborating with markets and software development teams. Interlock between global process and Northern Europe teams.
Working closely with agile delivery squads and global teams to enhance the efficiency of the change management process.
Identifying and driving autonomously improvement initiatives throughout the delivery factory.
Monitoring and report security flaws, coordinating security vulnerability mitigation efforts with relevant stakeholders.
Contributing to improving compliance with the global business continuity and disaster recovery strategy.
Conducting periodic access management audits and provide support to markets in security activities.
Supporting developers and requestors in understanding ticket requirements and processes.
Aiding in reporting to team leads and factory managers on ad-hoc basis.

What you’ll bring?
Around 2 years’ experience in ITSM, project management or support role;
Strong written and verbal English;
Ability to plan and prioritise tasks in a fast-paced environment with competing priorities;
Strong communication skills with diverse stakeholders;
Good understanding of ITIL/ITSM, emphasizing change management and continual service improvement;
Understanding of software development lifecycle;
Grasp of agile principles, methodologies, and mindset;
Focus on automation and efficiency;
Familiarity with tools such as Jira, ServiceNow, and Confluence is good to have.

Why Us?
No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

What you will get:
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
Opportunity for flexible working hours and home office.
Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.
Our Social Benefits Package - the way we care for our People
We are passionate about what's next for you. We reward curiosity and promote growth. We believe the workplace should be a place of personal, professional and emotional fulfilment.

Our concept is simple. We believe in expanding horizons – it’s what makes Experian a global leader.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

05.03.2024

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за ЕКСПИРИЪН БЪЛГАРИЯ ЕАД може да получите ТУК