Network Support Engineer with German and English

Описание

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.
Network Support Engineer – Tier 1 is a Customer Service Engineer role that is a member of a technical team who’s responsible for owning and resolving support requests raised by customers. The team includes mostly engineers with dual language proficiency. The ideal candidate will be fluent in English and German.
Main Responsibilities:
• Troubleshoot and resolve customer queries and issues related to Cisco networking products.
• Providing technical support in English and German, with proficiency in any other major European language considered a plus
• Demonstrating soft skills and technical skills that contributes to client satisfaction. Provide problem determination / problem source identification for known and published problems
• Work within a fast-paced environment while achieving high levels of accuracy with the information provided by the customer
• This position will require ongoing skills development activities and successful completion of all required training curriculum.

Required Technical and Professional Expertise
• At least 6 months of experience in related customer support role. Experience in a technical support role is an advantage
• Basic understanding of IT networking, i.e. wireless, routing, switching, firewalls
• Experience with Microsoft Operating systems and Microsoft Office at advanced user level
• Bachelor’s Degree (or equivalent) in Engineering or similar technical field
• Ability to communicate in English and German, spoken and written at B2-C2 level

Preferred Technical and Professional Expertise
Soft Competencies
• Excellent communication skills
• Excellent organizational skills
• Good analytical and problem solving skills
• Ability to work within a team
• Ability to produce good documentation
• Focused & Results orientated
Additional information
+ CCNA or equivalent Cisco certification
+ 1 or more years of Technical Support experience
This is an excellent opportunity to develop yourself in a fast growing team in the IBM’s Client Innovation Center and contribute to the future success of TSS, IBM, and our clients.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

11.08.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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