Senior Technical Support Professional – z/OS

Описание

Senior Technical Support Manager (TSM) is a key role in the delivery of a proactive IT technology services consulting to keep a healthy Customer environment and relationship.

Your Role and Responsibilities
In this role you will be assigned to several Customer accounts where your technical expertise will help them use their IT environment more efficiently. Your main work will be focused on three core activities:
• Building an in-depth knowledge about your Customers’ environments by analyzing past trends and performing health-checks;
• Communicating analysis and improvement recommendations to the Customers;
• Driving resolution of critical Customer problems connecting/networking with the IBM support teams .
Occasionally, you will also directly provide technical assistance and account management advice to less experienced Customer personnel.
These services are standardized with defined delivery process, Customers are in EMEA territory (EU time zone), this activity is 9-5 Mon-Fri.
Why our team:
You will interact with Customers and IBMers all around the world, developing a strong network inside IBM as well with your clients.
For your own technical benefit and to assist you, there is a back office team of experienced specialists ready to help you with Technical issues that your Customers encounter, or help proactively prevent issues. When new products are being developed, there are opportunities to work with Development and to be the Customers voice. Besides professional development program related directly with your Customer account role, you will have chance to develop in the other technical and business areas. We change the industry in the way we work with our Customer, we want you to be part of that!

Required Technical and Professional Expertise
Technical Profile:
Ability to navigate IBM’s Support processes, troubleshoot and provide how-to answers and performance related advises within the z/OS domain.
z/OS system administration knowledge/experience is a must.
Other required skills:
• English language – fluent in speaking and writing;
• Ability to communicate clearly both verbally and in writing;
• Customer handling/facing experience ;
• Problem solving and time management skills;

Preferred Technical and Professional Expertise
• Technical formal degree – preferably in IT science;
• Storage support or administration experience (SAN, NAS, DAS);
• Linux: Admin level skill and experience for a major Linux OS (ie. RedHat/SusE);
• IT technology support delivery experience is preferred.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

14.11.2022

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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