TSS Service Delivery Manager(Service Planning )

Описание

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
• You’ll be managing a team of people aiming at a common goal and striving to achieve challenging client service level agreements (supporting external or internal clients).
• You will have to simplify complex goals and help individuals and teams to align priorities with IBM’s strategic direction.
• You will assign individuals and you will collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs.
• You will be accountable for business results including meeting client satisfaction, productivity, financial, and other business measurements.
• You will foster teamwork and inclusion across organizations, cultures and geographies — and promote IBM’s diversity and inclusive leadership and IBM Values.
• You will support activities and projects involving cross-functional teams which contribute to IBM success.
• You will provide employees feedback to improve performance. Establish clear performance expectations and hold people accountable for results. Recognize contributions by employees and teams.
• You will lead by example in all activities. And you will lead in a manner that enhances IBM’s climate and business results. Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation.
• You will be responsible for assuring employee equity and encourage employee growth and opportunity.
• You will advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs.
• You will analyze and interpret new situations, resolve complex problems independently or through the management of others.
• You will be in charge of staffing as needed and be in charge of the education and re-skilling of the team

Required Technical and Professional Expertise
• Minimum 1 year of previous people management experience
• Excellent communication skills
• Excellent organizational skills
• Excellent computer skills – MS Office
• Good analytical and problem solving skills
• Strong customer driven focus- understand the needs of the client and being able to translate them into instructions for the team
• Good presentation skills- be confident and professional into delivering varying messages to a diverse audience (clients, team, upper management)
• Ability to work in a high pressure, dynamic situations, with a large degree of autonomy
• Ability to produce and maintain quality work and documentation
• Previous experience in developing team talent

Preferred Technical and Professional Expertise
• Previous experience in IT services environment
• ITIL knowledge and certification
• Previous project management knowledge and experience

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

11.08.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК