Business Support Analyst (2 years contract)

Описание

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.
We also help people to check their credit report and credit score, and protect against identity theft. In 2019, for the fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”
We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.
At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Position Title: Business Support Analyst (2 years contract)

We are currently looking for a Business Support Analyst who will join our Business Support Optimization Team which provides 2nd line business related product support to clients using the Experian Core DA product set. Work will include dealing with live product configuration incidents (investigate & fix), system enhancements (requirements definition and implementation) and system optimizations.

Responsibilities:
REQUIREMENTS GATHERING & ANALYSIS

Carry out the extraction, formulation and manipulation of data to address business requirement.
Interpretation of analysis results.
Works as part of the team to understand the client’s requirements.
SOFTWARE CONFIGURATION

Configure Core DA software according to specifications under guidance of Solutions / Senior Solutions analyst where appropriate
Test software against specification to ensure the product operates as specified, and amend where appropriate.
SOFTWARE MAINTENANCE

Identify causes of software problems (at product or data level).
Solve problems which arise in the system collaborating with technical support if appropriate.
MANAGING CLIENT RELATIONSHIPS

Attend, support and contribute to client meetings, including presenting results, conclusions and recommendations in both written and verbal form.
Work with client personnel and/or other departments/divisions within Experian to interpret requirements and data and resolve product-related queries.
Requirements:
Experience of working in a customer focused business / technical support function is desirable
Ability to understand and troubleshoot web services environments
Highly motivated; consistently takes initiative; demonstrated ability to work independently with no supervision
Flexibility to travel in line with business needs
Need to be able to look at issues from a business perspective and then translate this into the technical application log
Excellent oral and written communication skills, including presentation and facilitation skills.
Results driven and goal oriented
Strong problem solving skills
To be logically minded and to enjoy problem solving
Excellent verbal and written English
Additional language (Italian, Turkish, French, Polish) will be considered as great advantage
The health and wellbeing of our people is a top priority.

That’s why if you join us we will provide you with the benefits which fit your needs through all the stages of your life.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

14.09.2021

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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