TECHNICAL SUPPORT SPECIALIST - Варна

Описание

Manpower Inc. is a world leader in the staffing industry, providing workforce management services and solutions to customers through around 3,100 offices in more than 83 countries. Manpower also provides a range of staffing solutions, engagement, and consulting services worldwide.

Currently we are looking for a TECHNICAL SUPPORT SPECIALIST to join the team of Our Client, a successful international company.

In this role, you'll provide first and second level support to end users and respond to their needs and/or alerts through moderately complex troubleshooting, resolution, or escalation steps.

Other essential functions include:

• Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures
• Log, categorise and prioritise customer tickets in line with documented required standards
• Assist in the resolution of support issues - Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
• Monitor maintenance schedule and manage resolved queues to ensure calls are closed as appropriate
Knowledge, Skills & Experience:

• Master/Bachelor - technical degree preferred
• You have at least 2 years of relevant experience
• The combination of technical know-how, interpersonal communication, a strong sense of initiative and a drive to support partner solutions will be critical.
• You do have a passion for technology
• Fluent in English
• Analytical and problem solving skills.
• Process oriented, with strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to multi-task and adapt to changing priorities and assignments.
If this position matches your future career plans and you do meet the requirements above, please do not hesitate to send us your detailed CV in English.

Only shortlisted candidates will be contacted. Confidentiality is guaranteed!
Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources services.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. Варна

Адрес:

гр.София, ул.Никола Мирчев №33

Дата:

10.01.2022

Организация:

Менпауър България ООД
Агенция за подбор на персонал

Детайли за организацията:

Повече информация за Менпауър България ООД може да получите ТУК