Technical Support Level 1 – Evening/Night shifts

Описание

Disclaimer: For this opening, the shifts are based on the rotational shiftwork where 2 days the working time is 18:00 - 1:30, 2 days are off and 2 days the working time is 1:30 - 9:00. On Saturday there are no support shifts.
Please have in mind that the gross salary for this position starts from 1300 BGN.

RESPONSIBILITIES:
Communicate professionally and effectively with clients, management, and other stakeholders
Monitor internal processes within different platforms
Monitor, restart and troubleshoot tasks in the Management Consoles and Data Warehouse systems
Investigate and solve issues within internal applications
Operate and create tickets within different ticketing platforms JIRA, ServiceNOW
Grant and manage permissions
Closely follow software development best practices
Prepare technical design documents using enterprise standard documentation tools
Follow the established escalation paths and assist the communication between the development teams and the end users

ESSENTIAL REQUIREMENTS:
Business Proficiency in English
Students or recent graduates with bachelors or/and masters degrees in Mathematics, Sciences, Business Information Systems, Computer Science, Business/Technology, Finance, Accounting, Management or equivalent that have an excellent academic record
Strong attention to detail
Excellent interpersonal and communication skills
Aptitude for understanding and problem solving
REQUIREMENTS CONSIDERED AN ADVANTAGE:
Understanding of the intersection of business and technology
Knowledge and interest in data governance and data management practices
Ability to manage and prioritize multiple tasks
Professional appearance and business behavior
Team player mindset

WE OFFER:
A career path with a salary update based on performance
Health insurance
Multisport card
Annual bonuses
Additional days paid leave after the 3rd year in the company
Yearly public transportation card after the 1st anniversary in the company
Company cellphone and SIM card after the 6th month
Induction, soft and technical skills training activities
A young and diverse team of passionate and self-motivated professionals
New office with excellent equipment in downtown Sofia /next to the subway, bus, and tram station/
Work in accordance with the highest standards
Wellness program
Office massage chair
Baby bonus
Exciting company & team events on a regular basis
Free drinks available in the office
Comfortable recreation area (darts, table tennis, board games, etc.)

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Непълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Студенти/Стажанти, Неквалифициран персонал

Трудово възнаграждение:

От 1300 до 0 лева на месец

Категория:

ИТ и Компютърни специалисти
Софтуер/ Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

Дата:

17.03.2022

Организация:

B EYE
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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