Networking Technical Trainer

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide.
For our fast-growing multi-vendor support team, we’re looking to hire a Support Center Technical Trainer with client-first mindset and eagerness to teach. Successful candidates will be tasked with developing multiple technical training programs for a support center, along with delivering it. Additionally, he/she will co-operate with the Operations team to review and improve the support center processes.

Responsibilities:

Develop multiple training programs such as but not limited to – on-boarding technical education and upskilling programs
Deliver education on a regular basis to IBM employees
Learn and understand support center processes and tools
Maintain training passports, tracking mandatory trainings and reporting compliance
Develop/maintain/improve support center training framework, processes and documentation
Participate in the development of performance improvement plans
Other duties as assigned associated with support center process, training, quality and KPI improvements

IBM’s Client Innovation Center is an excellent opportunity to boost your career and the Support Center Technical Trainer is a role which provides excellent opportunity to work in a fast pace environment, building knowledge and experience to support your career aspirations.

Please note that this is an internal only position and limits candidates to current regular IBMers of the same employing entity / company as the posted position.


Required Technical and Professional Expertise

Bachelor’s Degree (or equivalent) in relevant subject
Customer-first mindset with high sense of ownership
Passion to teach and develop other people’s skills
Excellent command of spoken and written English (C1-C2 level)
Excellent interpersonal, presentation and communication skills
Excellent leadership, organization, and planning skills
Experience within a Technical Support Center environment
Experience developing/improving training processes and procedures
Good computer literacy, including MS Office (Word, Excel and PowerPoint)
Positive approach to change and ability to promote new ideas/innovation.
Flexibility and ability to deliver in demanding and changing circumstances
Focused & results orientated

Preferred Technical and Professional Expertise

At least 1 year of experience as a trainer will be considered a plus
Cisco certification (CCNA/CCNP) is considered a plus
ITIL knowledge and/or certification is a plus

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

01.02.2022

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК