Client Advocate

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Client Advocate will act as the single interface with the client to propose, implement and oversee the services that contribute to the success of the client’s business. They’ll have a fundamental role for the management of the TSS services contracts and associated revenue.
The Client Advocate will look to seek an understanding of the client’s industry, business targets, strategy and requirements, and have the responsibility to improve client satisfaction on availability services (maintenance service activities), leveraging and leading IBM, Business Partner and Vendor resources.
Work closely with different teams (Sales, Service Planning, Implementation, Contracts & Negotiations , Delivery, Pricing, Deal Intake etc.) based on client relationships and experiences to deliver a winning solution in logo and non-logo products.
Client satisfaction will be your main focus within this role. As Client advocate, you’ll manage medium to large complex maintenance contracts, be responsible for solving client’s inventory and billing issues, manage hardware and software escalations, assist in renewing maintenance contracts, and provide the day to day management of service delivery. The Client Advocate fills a critical role in the overall success of meeting the client IT needs and the protection, management, and growth of the IBM Services.
This role would be supporting US customers on US working hours with some flexibility.
Selected candidate should possess the following attributes:
– Strong execution and interpersonal skills
– Written and Oral Communication Skills
– High level of organization skills
– Ability to manage multiple responsibilities and set priorities
– Strong attention to details
– Proficient Excel skills


Required Technical and Professional Expertise
The CA role also creates a demand for knowledge of IBM TSS processes and service offerings to properly identify, define and execute on client related interactions.


Preferred Technical and Professional Expertise

Problem solving, analytical thinking
Positive approach to change and ability to promote new ideas/innovation
Highly motivated and looking for challenges
1 year or more of experience in a client facing role
Capable of learning new skills and retaining knowledge
Detail oriented and responsible
Prior training in IT support and understanding is a plus

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

02.03.2022

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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