Power Technical Support Engineer for US

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Power Technical Support Engineers at IBM are the backbone of our strategic initiatives to ensure availability and high performance for the industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our experts do. Whether you are working for a client or on projects internally, technical support is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest tools, techniques and approaches and work with leading minds in the industry to support and improve solutions you can be proud of.
This role is part of a Global Remote Technical Support team of IBM hardware & software experts providing services to IBM enterprise clients in all GEOs and provides opportunity to develop your career in a global leader in the IT industry.
Key Responsibilities:

Manage issue identification and end-to-end resolution process.
Provide remote troubleshooting and analysis assistance for issues, installation (or re-installation), usage and configuration questions.
Provide expert answers for general usage and operation questions. Provide problem determination / problem source Identification.
Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps).
Identify known defects and fixes to resolve problems and improve products.
Identify suspected defects and engage development teams to assist in resolution.
Provide assistance with questions regarding product documentation related to the supported products.
Interpret online manuals regarding IBM code and application interfaces.
Collaborate with other support centers and business units to provide seamless problem resolution.
Demonstrate proficiency in the IBM hardware and software platform supported by maintaining applicable technical certifications.
Demonstrating soft skills and technical skills that contributes to client satisfaction.
The job might require flexible schedule to ensure 24×7 support operations or on-call coverage (as applicable)

Required Technical and Professional Expertise
Education:

Relevant University degree, ideally in Information Technology or Computer Sciences
Working experience:

At least 2 years experience working in the area of Customer support
At least 1 year experience working as a technical support for IBM or non-IBM products
Language skills:

Fluency in English
German, Italian, French or Spanish will be considered as strong advantage
Technical skills:

Strong knowledge of PC and server components
Personal skills

Excellent communication skills
Excellent organizational skills
Good analytical and problem solving skills
Ability to work effectively in a team
Accuracy and attention to details
Able to prioritize and organize his/her work

Preferred Technical and Professional Expertise

Advanced knowledge, experience and/or certified with IBM HW and SW products
Advanced knowledge, experience and/or certified with MS, VMware, Citrix or Cisco enterprise products
Second European language is considered as a strong advantage

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

12.12.2022

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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