Premium Technical Account Manager

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Client Innovation Center is the newest and largest IBM center in Sofia, Bulgaria. It is a hub of global importance for the company, providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world markets – US, Canada, Europe, Australia and New Zealand.

We are looking for a highly motivated individual that will work directly with IBM Power brand enterprise customers. As a Premium Technical Support Manager, you will be responsible for managing dedicated customer accounts. You will be required to use problem determination skills to provide remote technical support to Premium clients, including problem management for software issues.
You have an opportunity to learn hybrid cloud essential skills, such as virtualization, deployment, and performance management.

Responsibilities include:

You will be responsible for delivering reports and proactive recommendations on a monthly basis including conducting status meetings at custom intervals. Contribute to department attainment of organizational objectives/targets and high customer satisfaction
Collaborate with other support teams/organizations to prioritize and diagnose problems to resolution while communicating action plans to the customer or IBM representative as appropriate.
Daily interactions could include the client’s technical and management team as well as IBM teams (development, account team, project office, etc.)
Will be responsible for documenting and generating client meeting minutes and service activity report
Working within the US prime shift hours.
Serve as a single point of contact for IBM customers via phone, CRM platform.

Required Technical and Professional Expertise

1+ years verbal and written communication skills and excellent customer relationship management skills
2+ years’ experience in providing technical support- Enterprise OS distributions, Hardware
Good time management and self sufficiency
Fluency in English language
Must work well in a team environment, having strong verbal and written communication skills, problem solving and time management skills

Preferred Technical and Professional Expertise

Areas of specialization: IBM POWER platform: system administration skills in AIX OS, PowerHA, PowerVM, HMC
Technical formal degree in IT science
IT technology support delivery experience

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

01.02.2022

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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