Global Storage Technical Engineer with English and Turkish

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Multi-Vendor Services Storage Team in Sofia is expanding, and we are looking to hire Storage Technical Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide
As part of the job, the Storage Technical Engineer would have the following responsibilities:
– Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
– Use specialized diagnostic tools to isolate client problems.
– Keep customers regularly informed of problem investigation and resolution status throughout the support service request life cycle.
– Follow established processes for effective management of support incidents.
– Demonstrating soft and technical skills that contributes to client satisfaction.
– Adhere to the set working schedule, supporting 24×7 shift operations and on-call coverage.

(This position will require working in European and US prime time, plus occasional weekend & night shifts).

What we offer:

– Access to specialized vendor education – virtual and instructor led.
– Access to fully functional lab facility for education purposes and problem recreation.
– Opportunity for achieving formal certification.
– Diverse job role structure giving opportunities for growth within the team.
– Flexible shift pattern.


Required Technical and Professional Expertise
– At least 1 year of experience in a technical support role – Remote technical support or Administration;
– Experience in customer facing roles;
– Excellent soft skills, active listening/reading, sympathy, ask when in doubt, explain clearly and set
right expectations;
– Good planning and organization skills with excellent computer skills;
– Troubleshooting and analytical thinking skills to identify and resolve problems;
– Customer-first mindset with high sense of ownership;
– Ability to quickly learn and absorb new concepts, terms, and vocabulary;
– Ability to research and self-study to find solutions to unknown issues and generally improve oneself;
– Ability to manage complicated requests and handle difficult customer behavior;
– Fluency in English – both verbal and written;
– Good command of spoken and written Turkish language.

Preferred Technical and Professional Expertise

Изисквания към кандидата

Езикови познания:
Английски език, Турски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

04.01.2022

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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