Senior Application Support

Описание

Company Description

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2019, for the fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,400 people in 45 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Job Description

1. Operational
· The use of these tools where required to perform the role effectively.
· Acts as champion of tools and processes within the team and role models best practice.
· Respond to incidents and Operational activities ensuring work is prioritised in line with Service Level Agreements.
· Responsible for providing a commitment to the identification and delivery of service/process improvements that result in the delivery of tangible benefits. It is expected that activity in this area will not be restricted to the immediate team.
· Existing tools and processes are championed to ensure a consistency within the team in the delivery of the agreed level of service.
· Escalate issues as required to initiate further investigation and ensure Service Levels are met.
· Identifies opportunities for service/process improvements and implements change ensuring benefits are tangible, measured and reviewed.
· Provide accurate/timely communications to customers in a non-technical style.
· Investigate incidents and issues arising ensuring appropriate tools are used and processes are followed.
· Able to work with autonomy on incident and problem resolution
· Work closely with the Project, Development, Change, Configuration, and Environment Management teams to ensure that Releases are delivered successfully into the environment.

2. Technical
· Identification and understanding of appropriate tools and processes within the team.
· Develop knowledge of services/technologies/tools

3. Relationship Management
· Working and collaborating across the wider communities, and amongst other business units where appropriate to deliver service improvements to our customers.
· Ensures colleagues are engaged as required within service levels and agreed processes.

4. Performance Management
· Understand and participate in Performance for Growth ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
· Comply with the Training and Competency requirements and complete required training in a timely manner.

5. Customer
· Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
· Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
· Deliver great clients and consumers service and seek to exceed client / consumer expectations.

6. Regulatory, Governance and Control
· Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
· Pro-actively identify risks and make recommendation to mitigate these.

Understand and adhere to specific regulatory obligations and company policies and procedures.

Qualifications
· Strong Analytical skills
· Practical experience of ITIL processes for Incident and Problem management
· Strong knowledge and practical experience of one or more technologies (Monitoring tools, Networking, Firewall, Windows Server, Linux, Oracle SQL, IIS, Apache, XML, JSON, Bash, PowerShell and Tooling - on an advanced/expert level)
· Proven ability to analyses problems and identify/communicate root cause
· Has sound and practical experience in one or many technology platforms
· Ability to communicate (written and oral) technical information effectively to a non-technical audience.
· Technical knowledge and practical experience of computing technologies
· Strong troubleshooting skills

Strong inductive and verbal reasoning

Additional Information

We offer:
· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
· Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
· Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
· Opportunity for Flexible working hours and Home Office

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

07.03.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за ЕКСПИРИЪН БЪЛГАРИЯ ЕАД може да получите ТУК