Application Support Lead
Детайли
Описание
The Role:The role of Application Support Lead will be part of the group function. He/she will support applications, such as core line of business and supporting applications. The successful applicant will be responsible for tasks such as leading a team of application support engineers/analysts, responding to service desk tickets, coordinating patches and supporting new releases. The successful applicant may have the opportunity to become involved in project work also.
Key duties and responsibilities:
Providing application support across a number of applications in the Apexgroup;
Effectively leading a team of application support engineers/analysts. Prioritization of the tasks and guidance during the BAU and projects;
Prioritization and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue;
Working as part of a global team to provide technical support to core line of business applications;
Liaising with business, vendors, and software development team regarding application support tickets;
Supporting project related tasks, such as application upgrades and new applications implementation;
Ensure that all related processes and knowledge are properly documented, and documentation is regularly updated;
Supporting the patch management process. This includes bringing through change management to test and production environments;
Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses.
Изисквания към кандидата
Езикови познания:
Трудов опит:
Образование:
Ние предлагаме
Вид заетост:
Срок на заетост:
Договор:
Ниво в йерархията:
Експертен персонал без ръководни функции
Категория:
ИТ и Компютърни специалисти
Държава:
България
Населено място:
Гр. София
Адрес:
София 1000, Площад Македония, ул. Алабин 1, етаж 11
Дата:
23.06.2022
Организация:
Apex Fund Services Bulgaria EOOD
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
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