Customer Care Representative with English

Описание

Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement and consulting services worldwide.

Manpower Bulgaria is looking for one of its international partners – a finance company, for an ambitious candidate to join their Customer Support department!


Customer Support Specialist with English

Your typical day will include:
Be available when our clients require assistance; always reflect and uphold the company’s values;
Fluently answer inbound calls from customers/clients while adhering to agreed-upon service levels and offering the greatest degree of service possible while adhering to agreed-upon policy and procedure;
Respond to written messages received through online channels such as email, live chat, and social media in accordance with agreed-upon service levels, policy, and procedure, and with the greatest level of English grammar possible;
Update records in major IT systems like Freshdesk, making sure all data is current and accurate;
Handle Level 1 customer complaints in accordance with company and regulatory protocols, ensuring that customers are handled with respect, fairness, and integrity and that they are served within agreed-upon timescales.

Your profile:
Fluency in English and excellent verbal and written communication abilities;
Customer-centric — thrives on assisting and solving problems for customers;
At least 12 months of experience working in an English or American-speaking contact centre, encompassing voice, chat, and online channels;
Self-assured, self-motivated, and disciplined, with a desire to work independently.
Computer savvy, with the ability to multitask using a number of tools meant to assist you with clients over the phone or through non-voice means;
Excellent team player with a can-do attitude and an optimistic outlook;
Tasks and workloads are handled in a flexible manner;
Proven track record of achieving objectives such as customer satisfaction, re-open rates, and service levels, among others.


The company offers:
Competitive salary
25 days holiday per year
Discretionary performance bonus
Social events
Social vouchers
Multisport card
Private health insurance
All the latest tech you need
Flexible working
Professional development/qualifications support
'All about me day'
Professional development / qualifications support


Be a part of a dynamic team of young people in a friendly work environment. 
Then you are the perfect candidate for us!

APPLY NOW! Thank You ! :)

Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.

Manpower Bulgaria has License № 2033/20.04.2016 for Human Resources Services.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Студенти/Стажанти

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, ул.Никола Мирчев №33

Дата:

29.04.2022

Организация:

Менпауър България ООД
Агенция за подбор на персонал

Детайли за организацията:

Повече информация за Менпауър България ООД може да получите ТУК