Second Level Technical Support Analyst

Описание

Company Description
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2019, for the fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Job Description
Provide 2nd line application support for low to high priority incidents.

Ensuring systems are available and performing in line with requirements

Investigating complex production issues, recreating problems and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions
Delivering fully tested and documented resolutions of incidents
Communicating with all key stakeholders on the status and progress of the investigation with clear actions and timescales
Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction
Ensuring that incidents have the correct priority assigned at all times based on client feedback and own experience
Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release
Identifying and escalating risks and issues to management and regional delivery teams.
Implementing changes into live environments
Support solutions that are client, cloud or Experian hosted


Qualifications
Good experience in the field of application/technical support preferably in TIER 2
Working knowledge of SQL and Database
Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.)
Knowledge and/or experience with Windows Server 2003, 2008, 2012 configuration, monitoring and troubleshooting
Good working knowledge of Apache Tomcat, IIS
Degree or equivalent standard, with a high numeric content e.g., Information Technology would be considered as advantage
Excellent communication skills, including proficiency in writing reports and presenting technical work in English
Thorough knowledge of software configuration
Understanding of ITIL terminology and the ability to work in an ITIL focused environment
An innovative and inquisitive mind, focused on addressing and solving data and analysis problems
Common sense/logical approach to incident resolution

Additional Information
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
Opportunity for Flexible working hours and Home Office.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Интернет
ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

12.05.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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