Application Support Specialist - EMEA

Описание

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact on people and business.

Job Description
· Provide 2nd line application support for low to high priority incidents of Experian Decision Analytics Products
· Investigate complex production issues, recreating problems and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions
· Communicate with all key stakeholders on the status and progress of the investigation with clear actions and timescales
· Pro-actively recommend improvements to prevent incidents arising and to increase customer satisfaction
· Ensure that incidents have the correct priority assigned at all times based on client feedback and own experience
· Fully understand the implications of a release and consequently identifying the success criteria and testing requirements of the release
· Identify and escalate risks and issues to management and regional delivery teams.
· Implement changes into live environments
· Support solutions that are client, cloud or Experian hosted

Qualifications
· 1+ year experience in the field of application/technical support preferably in TIER 2
· Working knowledge of SQL and Database
· Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.)
· Knowledge and/or experience with Windows Server 2003, 2008, 2012 configuration, monitoring and troubleshooting
· Good working knowledge of Apache Tomcat, IIS
· Degree or equivalent standard, with a high numeric content e.g., Information Technology would be considered as advantage
· Excellent communication skills, including proficiency in writing reports and presenting technical work in English
· Thorough knowledge of software configuration
· Understanding of ITIL terminology and the ability to work in an ITIL focused environment
· An innovative and inquisitive mind, focused on addressing and solving data and analysis problems
· Common sense/logical approach to incident resolution

Additional Information

Why us?
· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Интернет
ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

03.06.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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