Senior Application Support Analyst

Описание

Company Description
Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact on people and business.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works. We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

Job Description
The use of these tools where required to perform the role effectively.
Acts as champion of tools and processes within the team and role models best practice.
Respond to incidents and Operational activities ensuring work is prioritised in line with Service Level Agreements.
Responsible for providing a commitment to the identification and delivery of service/process improvements that result in the delivery of tangible benefits. It is expected that activity in this area will not be restricted to the immediate team.
Existing tools and processes are championed to ensure a consistency within the team in the delivery of the agreed level of service.
Escalate issues as required to initiate further investigation and ensure Service Levels are met.
Identifies opportunities for service/process improvements and implements change ensuring benefits are tangible, measured and reviewed.
Provide accurate/timely communications to customers in a non-technical style.
Investigate incidents and issues arising ensuring appropriate tools are used and processes are followed.
Able to work with autonomy on incident and problem resolution
Work closely with the Project, Development, Change, Configuration, and Environment Management teams to ensure that Releases are delivered successfully into the environment.
Identification and understanding of appropriate tools and processes within the team.
Develop knowledge of services/technologies/tools
Working and collaborating across the wider communities, and amongst other business units where appropriate to deliver service improvements to our customers.
Ensures colleagues are engaged as required within service levels and agreed processes.
Understand and participate in Performance for Growth ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
Comply with the Training and Competency requirements and complete required training in a timely manner.
Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
Pro-actively identify risks and make recommendation to mitigate these.
Understand and adhere to specific regulatory obligations and company policies and procedures.
Qualifications
Strong Analytical skills
Practical experience of ITIL processes for Incident and Problem management
Strong knowledge and practical experience of one or more technologies (Monitoring tools, Networking, Firewall, Windows Server, Linux, Oracle SQL, IIS, Apache, XML, JSON, Bash, PowerShell and Tooling - on an advanced/expert level)
Proven ability to analyses problems and identify/communicate root cause
Has sound and practical experience in one or many technology platforms
Ability to communicate (written and oral) technical information effectively to a non-technical audience.
Technical knowledge and practical experience of computing technologies
Strong troubleshooting skills
Additional Information
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
Opportunity for Flexible working hours and Home Office.
Experian Careers - Creating a better tomorrow together

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Интернет
ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

05.09.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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