Senior Technical Implementation Analyst

Описание

Company Description
Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact on people and business.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works. We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

Job Description
Ensuring team adheres to defined processes and provides a consistent high level of service; mentoring the other team members and being an escalation point for the more complex technical challenges
Implementing various Delivery tasks that include, but are not limited to client onboarding, software upgrades, solutions implementation
Working closely with internal and external clients via phone and e-mail
Participating in various technical project support activities
Using and fine-tune automation tools that are used by Delivery and Support team members
Communicating with all key stakeholders on the status and progress of the due tasks with clear actions and timescales
Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction
Ownership of delivery tasks as per the role responsibility matrix
Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release.
Identifying and escalating risks and issues to management and stakeholders from different teams
Architecting and implementing changes into live environments
Maintaining documentation of various activities that are performed by the Delivery team.
Implementing changes to client solutions once live
Act as a subject matter expert for cases and incidents for anything considered as part of the roles and responsibilities of the team.
Qualifications
Degree or equivalent standard, with a technical background e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology
3+ years of experience in technical administration
Good experience in the field of client delivery and support
Understanding of ITIL terminology and the ability to work in an ITIL focused environment
Excellent communication skills, including proficiency in writing reports and presenting technical work
An innovative and inquisitive mind, focused on addressing and solving technical tasks and problems through optimization and automation
Some experience of data analysis using SQL, WPS and Microsoft Excel
Technical knowledge of RESTful APIs, with a good understanding of webservices
Some experience of scripting in Windows environment (batch, PowerShell, VBA)
Good Understanding of Windows Server (2008/2012/2016)
Some understanding of networking (TCP/IP stack, OSI model, load balancing, NAT)
Good understanding of HTTPS and TLS
Fluency in English both written and verbal
The following skills and abilities will be considered as an advantage:

Oracle PL/SQL
Ansible
Experience in client facing role
IIS performance tuning
JSON & XML
Knowledge of fraud investigation and trends
Use of confluence / JIRA
Service Now incident logging software
Additional Information
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
Opportunity for Flexible working hours and Home Office.
Experian Careers - Creating a better tomorrow together

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Интернет
Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

04.07.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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