Network Engineer Tier 2

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
The client Innovation Center is the newest and largest IBM center in Sofia, Bulgaria. It is a hub of global importance for the company, providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world markets.
At IBM you will have the opportunity to communicate with global teams who have different responsibilities, interests and knowledge. Here you will be placed in a dynamic environment, where you will be given the opportunity to raise technical skills and become an integral part of the Team.
IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

Your Role and Responsibilities
Your Role:
The Network Engineer Tier 2 role is part of TSS Center which compiles of teams, working on a Cisco Technology – Routing and Switching/ Wireless/ VoIP/ Architecture/ Security.

Your Responsibilities:

Dealing with escalated network support issues
Communicates with customers, answer questions and manages customer situation and exceptional problems
Mentor team members on technical issues
Provides technical support service delivery with established guidelines
Contributes positively towards the achievement of performance targets in all aspects of the team’s activities
Demonstrating soft skills and technical skills that contribute to client satisfaction
Follow Support Center processes for effective management of assigned support incidents
This position will require ongoing skills development activities in networking and technical support
Ensures through teamwork that all Service Level Agreements (SLAs) are met consistently
Monitor and maintain healthy team backlog

In Return:
Company-paid training and certifications
Access to fully functional lab facility for education purposes and problem recreation
Work in a team with leading specialists
Company support for home office equipment
Competitive remuneration package
Diverse job role structure giving opportunities for growth within the team.
Hybrid working model with flexibility to work from home on a regular basis.
A workplace in an open, friendly hi-tech environment
Recognition awards
Additional health coverage
Special offers and discounts/ corporate badge program
Did we mention free coffee, snacks?
Eco friendly travellers are welcome to the office – parking places for bikers and monthly allowance for transportation are available to all employees
Referral bonus program

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

19.12.2024

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК