IT Helpdesk Specialist

Описание

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a IT Helpdesk Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!

As the IT Helpdesk Specialist, you will play an instrumental role in supporting our employees all over the world and across every department, helping to ensure our rapidly growing employee base has everything they need to successfully do their job. You will onboard new hires and support existing employees with hardware and software that they use on a daily basis, responding quickly and efficiently to help troubleshoot and resolve any IT related issues.

To be successful in this role we are looking for someone who has a customer-centric mindset and thrives in both dynamic, global teams and fast-paced, rapidly changing work environments.

WHAT YOU'LL DO

Helpdesk support (1st and 2nd level)
Software, hardware and basic networking configuration and troubleshooting
VoIP phone provisioning, telephony
Prioritize and schedule requests and/or escalate issues (when required) to the appropriately experienced technician
Record, track, and document main processes in office such as help sheets, FAQs and How-To’s: work with services, hardware changes, full documentation of critical production services)
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Help mana local Inventory (asset management with proper documenting) - keep software and hardware up to date, license clearance
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved as well as perform post-resolution follow-ups to help requests
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

3+ years of experience working in a Helpdesk environment
Experience with the administration of workstations and server
Knowledge of basic computer hardware
Extensive application support experience with Microsoft Office products
Working knowledge of a range of diagnostic utilities
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Strong attention to detail and documentation skills
Highly self-motivated and directed
Experience working in a team-oriented, collaborative environment
Exceptional written and oral communication skills
Business-level English skills to interact with employees and teams all over the world
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

WE OFFER

Competitive Benefits

Employee recognition program – CyberDragon Award
Employee referral bonus program
Hybrid and flexible working mode
25 days paid annual leave
Supplementary health insurance for employees and family members, including dental treatment
Childbirth bonus
Monthly sports card for employees and family members
Monthly public transport card
Office Benefits

Convenient and modern office location in the Building of the year including office massage and game rooms
Free parking for cars, bikes and bicycles
Free lunch vouchers
Parties, team-buildings and birthday compliments
Professional Development

Global mentorship program
In-house training and professional development activities
Certification courses
Participation in conferences and seminars
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ул. Сан Стефано 22, ет. 3

Дата:

15.09.2022

Организация:

Acronis
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Acronis може да получите ТУК