Senior Billing Specialist

Описание

Company Description

About Us

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2020, for the sixth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

As our Teams are growing, we are looking for a Senior Billing Specialist to join our team.

Job Description

What you’ll be doing?

· Troubleshooting issues - Review incidents raised, validate error conditions, and identify possible reasons for failure
· Provide expertise on how to leverage features of the billing system.
· Create and maintain user documentation and reference guides
· Working with business users, stakeholders, account managers to provide guidance and information on the Billing Systems functions (RPM, ARIA, RDE)
· Training - conduct user training and application overviews. Create and maintain training packs.
· User Acceptance Testing - Create and own user test plans for the acceptance testing of new features or break fixes
· Coordinate testing activities where multiple parties are involved
· QA Testing - perform testing of new features or break fixes throughout development sprints
· Working with business users, stakeholders, account managers to confirm and produce business requirements for features that require development by the technical teams
· Business requirement analysis - scope and define functional requirements for enhancements and/or changes to the billing systems
· Document high-level design (i.e. how system should work) for enhancements and/or changes to the billing systems
· Build Ad-hoc reports - Determine data required to meet reporting requirements and develop new reports where required
· Provide guidance and assistance to the Billing Systems users on how to create a Request for Change for enhancements they consider beneficial to the application and users

Qualifications

What you’ll bring?

· Previous experience working in a fast-paced function is essential; with a tangible track record of improving the efficiency, accuracy and insight.
· You will be an analytical problem solver with an eye for the detail!
· In depth knowledge and experience of the UK/EMEA Billing applications functionality – or similar billing solutions
· Team player with abilities to work in complex cross-functional and geographically diverse teams
· Ability to process and present large quantities of financial data, so you will have strong Excel (pivots, Boolean operators, lookup/match functions) and PowerPoint skills
· You'll be able to demonstrate that you have the confidence and ability to communicate effectively (both written and verbal) as well as being comfortable working with stakeholders at all levels
· ITIL Foundation qualification / exposure
· Knowledge of external test tools and utilities, would be advantageous but not essential

Additional Information

Why us:

By joining the Experian Team you will:

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Интернет
ИТ и Компютърни специалисти
Aдминистративна дейност и продажби

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

04.10.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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